bloomdrop Terms of Service

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Welcome to bloomdrop. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from bloomdrop's website, mobile platform, products, and customer service channels. By using our platform or placing an order, you accept these Terms as a binding agreement.

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1. Acceptance of Terms

When you access or use any service offered by bloomdrop, you confirm that you have reviewed and understood these Terms and consent to be bound by them, together with any laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase from this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell bloomdrop products for commercial gain without express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for all activity conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical mistake occurs, bloomdrop may correct the error and modify or cancel any affected orders before dispatch, issuing a full refund for any charged amount.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is provided for reference; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is subject to availability and verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on bloomdrop's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of bloomdrop and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, bloomdrop will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our total liability for any claim connected to a transaction will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim relating to these Terms or your purchase should first be submitted to bloomdrop's support team for informal resolution.

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9. Changes to These Terms

bloomdrop may update or modify these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: bloomdrop
• Customer Support Email: [email protected]
• Customer Support Phone: 18184302508
• Physical Business Address: 12654 MOORPARK ST APT 1, Studio City, CA 91604, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST